What is Industry Success?
Building complex solutions requires a dedicated team at your side. Industry Success – a support offering exclusive to Unity Industry – helps teams solve critical onboarding challenges, accelerate time to market, optimize resources, and achieve business goals.
Key benefits
Rapid response technical support
Mitigate risk and get your project off the ground with access to Unity’s support ticketing system. Receive a first response within 48 hours, including best practice advice and insights related to known issues.
On-Demand Training
For each Unity Industry seat, you’ll get access to more than 300 hours of On-Demand Training, covering topics from Unity basics to model optimization and deploying projects.
Customer Success Management
Your Customer Success team help you accelerate time-to-value with regular reviews, prioritized support, and strategic outcome-based guidance. Success Management scales with seat count.
Product activation engagement
Ensure you’re set up to start your Unity journey. Get one month of technical product activation support through documentation, training videos, and a technical point of contact.
Customer onboarding engagement
Get started faster with 90 days of onboarding and advice. Dedicated advisors provide guidance on how best to leverage the support and resources available to you.
Frequently asked questions
On-Demand Training includes 300+ hours of content around core editor concepts, Unity Asset Transformer tutorials, and more. See the course list. Currently, courses are only available in English.
Industry Success is available exclusively as part of Unity Industry, which bundles together Unity Enterprise, Industry Success, and the Unity Asset Transformer Toolkit. Learn more.
If you have 1-9 Industry seats, you'll receive general technical support and best practice advice, along with insights relating to known issues and high-level guidance around root-cause analysis.
If you have 10+ Industry seats, you'll receive a more personalized support service with faster initial response times and in-depth help with your project’s unique bugs.