Create with confidence
Prevent technical roadblocks
Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team, who provides recommendations to anticipate, correct, and prevent blockers.
Streamline development
Get strategic guidance, tips, and best practices straight from the source. Work directly with Unity experts to help ensure your projects are optimized to achieve your goals.
Mitigate risk
Reduce stress and minimize downtime by working with our experts to put guardrails in place that can help you avoid future issues, ensuring your project stays on track and on budget.
Our plans
Starter Success
Essential Success
Integrated Success
Success Plans Features
- Best suited for
Small teams and individual creators
Mid-size teams
Large organizations and enterprises
- Onboarding support
- Priority queue for customer service
- Fireside Chats with Unity experts
- Technical support tier
Standard
Premium
Premium
- Guaranteed response times
48
4, 8, 12
2, 4, 8, 12
- Emergency responses
- Success management
- Success management correspondence style
Reactive
Proactive
Strategic
- Frequency of interactions with advisor
Quarterly
Monthly
Weekly
- Bug handling - reproduction and reporting
- NDA product updates
- Performance and optimization advice
- Prioritized bug fixing and backports to LTS
- Annual in-depth technical Project Review or learning engagement
““Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.””
Daniel Doubleday - Wooga
Head of Frontend EngineeringGet support included with your Unity license
Unity Enterprise
Manage and optimize complex projects with expert engineering support, source code access, and extended Long Term Support (LTS) for teams of any size. Gain enterprise-level technical support and guidance, empower your team to optimize their code, and maximize your build times. It’s the solution that scales with your ambitions.
Unity Industry
Unity Industry enables developers, artists, and engineers across industries to build and deliver custom real-time 3D experiences.With support designed for Industry users, Unity Industry includes dedicated lifecycle success management, on-demand training for every team member, and rapid-response technical support.
Frequently asked questions
Technical support is predominantly available in English, however, in some regions, local language support may be available at Unity's sole discretion. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.
Success Plans are available around the world.
Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.
No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.
Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.
Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.
No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.
We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.